Reason Codes¶

Reason Codes are the list of downtime reasons operators choose from when they end a stoppage. They're what turns lost hours into something you can act on.

Setting these up is an engineer's job; operators only pick from the list.

How a reason is structured¶

Each reason has three levels, from broad to specific:

The Dashboard's downtime breakdown groups by these, so the structure decides how useful your downtime reporting is. Categories that are too broad ("Stoppage") tell you nothing; too narrow, and every stoppage is its own category and nothing stands out.

A common starting structure is Planned versus Unplanned at category level, with subcategories for the handful of things that actually stop your machines — changeover, material shortage, equipment failure, quality hold, no operator.

Adding a reason¶

Click New Reason Code and give it a category, subcategory and reason.

Machine-specific or organisation-wide: leave the machine blank and the reason is offered on every machine. Set a machine and it's offered only there — useful for a failure mode that only one machine has, without cluttering the list everywhere else.

Editing a reason¶

Edit lets you correct the category, subcategory or wording. Renaming does not rewrite history — past stoppages keep pointing at the same reason, so a report for last quarter simply shows the new wording for the same cause.

Retiring a reason¶

Retire takes a reason off the list operators choose from, while leaving it on every stoppage already recorded against it. This is what to use for a reason that's no longer relevant — a machine that's gone, a failure mode that's been designed out. Retired reasons show as Inactive and can be brought back with Restore.

Retiring is almost always what you want instead of deleting.

Deleting a reason¶

A reason that has never been used can be deleted outright with the bin icon.

A reason that has already been used on a stoppage cannot be deleted — Enture will tell you it's still referenced. That protects your history: removing it would leave past stoppages pointing at a reason that no longer exists. Retire it instead.