User Management¶
Open User Management from the accounts sidebar to manage the people in your organisation. This page is only visible if you have user management access.
The page has three tabs: Users, Access Logs and Activity Log.
Users¶
The Users tab lists everyone in your organisation, with their online, away or offline status.
- Search by name, email, user ID or phone number
- Filter by status — All, Online, Away, Offline or Never Seen
- Select the + button to add a new user
- Select a user to open their details — contact information, status, permissions, the applications they can access, and their activity on the platform
- From a user's details you can reset their password, edit their account or delete it, if you have access to do so
Access Logs¶
The Access Logs tab shows a time-stamped history of account activity across your organisation.
- Choose a from and to date and time, then select Fetch Logs
- Search the results by any column
- Export the results to a CSV file
Activity Log¶
The Activity Log tab shows how your organisation is spending time on the platform. It is only visible if you have user management access.
- A chart of total daily activity across your organisation, which you can switch between a bar chart and a line chart
- A date range selector so you can view month to date (the default), the last 7, 30, 60, 90, 180 or 365 days, year to date, or pick a custom date range
- A table ranking users by total time spent and number of active days over the selected range
Each user's own activity — the same summary and chart, just for them — is also shown on their individual details in the Users tab, and on their own profile page.